Shipping & Returns
This policy covers delivery and self-pickup of bouquet orders. Select your delivery location using the Google Maps picker in our order confirmation app. The applicable delivery fee is included in the order total shown before payment.
Delivery
- Deliveries are carried out by GoGet.
- Specific delivery times cannot be guaranteed. Deliveries are arranged within the delivery window confirmed for your order.
- Please provide accurate delivery information and ensure the recipient can be reached when the rider arrives.
- If the recipient is unreachable upon arrival, the rider may leave the flowers in a safe spot or hand them to a security guard, neighbour, or colleague.
Delivery Disruptions
If drivers are unavailable due to bad weather, road closures, or unexpected disruptions, we will contact you to arrange the best possible alternative. This may include rescheduling delivery, switching to self-pickup, or holding the bouquet safely until delivery becomes possible.
We will do our best to ensure you receive your bouquet. Delays caused by weather, traffic, or circumstances beyond our control are not the responsibility of Fleur Babes.
Self-Pickup
Please review and confirm your collection arrangements in the order confirmation app. You are responsible for proper handling and transport after collection. Damage after pickup is not covered.
If you agree to switch from self-pickup to delivery, the delivery fee will be added to your revised order total. The app will show the updated amount payable, which must be settled before delivery.
Our business address and location link are available on our Contact page.
Early Delivery or Self-Pickup
These conditions apply only when you specifically request to receive a bouquet before its intended event date, such as one day earlier. We will provide care and storage advice upon request.
Once the bouquet is collected or delivered early at your request, you accept responsibility for its condition after handover. Fleur Babes is not liable for reduced quality caused by extended holding time, temperature, humidity, or handling, including wilting, drying, bruising, or colour fading.
Care After Handover
Delicate or thin-stem flowers may require immediate hydration upon receiving. Once the bouquet is picked up or handed to the delivery partner, we are not responsible for conditions affected by weather, handling, transport, or storage.
Returns & Concerns
Physical bouquet returns are not accepted. To report a concern, please follow the bouquet complaint process in our Refund & Cancellation policy.
Cancellation eligibility and any replacement or compensation are assessed under that policy.
This policy forms part of our Terms & Conditions and applies to the extent permitted by applicable law.
Contact Us
T2B-19-05, 3 Towers, 296, Jln Ampang, Kampung Berembang, 50450 Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur
View location on Google Maps