Privacy Policy | Fleur Babes

Introduction

At Fleur Babes, we respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.

Information We Collect

We collect personal information when you use our services, including:

Name, email address, and contact details
Delivery addresses for you and your gift recipients
Order history and preferences
Payment information (processed securely through our payment providers)
Information from your Google account when you sign in
Reviews, feedback, and testimonials you provide
Referral information
Usage data and analytics

How We Use Your Information

We use your personal information to:

Process and fulfill your flower orders
Deliver products to you and your gift recipients
Send order confirmations and delivery updates
Process payments and prevent fraud
Manage your account and preferences
Send you updates about promotions and new products
Improve our website and services
Comply with legal obligations

Delivery Information

When you provide delivery addresses for yourself or gift recipients, we use this information solely for order fulfillment and delivery purposes. We may share delivery details with our trusted delivery partners to ensure successful delivery of your orders.

Reviews and User Content

When you submit reviews, photos, or other content, you grant us permission to use this content for marketing purposes, including on our social media channels and in advertisements. We may edit or format your content while maintaining its original sentiment. You can request removal of your content by contacting us.

Authentication

We offer two methods of authentication to access our services:

Google Authentication: When you sign in with Google, we access basic profile information (such as name and email) from your Google account. This information is used to manage your waitlist position, track referrals, and process your orders.
Email/Password Authentication: If you choose to create an account using email and password, we collect and securely store your email address and encrypted password. This information is used to authenticate your access to our services, manage your waitlist status, and process your orders.

For both authentication methods, we only collect and store the minimum information necessary to provide our services. This information is used to:

Verify your identity and manage your account
Track your position on our waitlist
Process and manage your referrals
Associate your orders and delivery preferences
Send you important updates about your orders and account

We do not share your authentication information with third parties except as necessary to provide our services and as described in this policy. All authentication data is encrypted and stored securely in our database.

Data Storage and Security

We use Supabase, an ISO 27001 certified database platform, to store your information securely. Our database infrastructure is hosted in secure data centers that comply with SOC2 Type II standards. Your data is protected with industry-standard security measures including:

End-to-end encryption for data in transit and at rest
Regular security audits and penetration testing
Multi-factor authentication for database access
Automated backup systems and disaster recovery
24/7 infrastructure monitoring

We retain your personal information only for as long as necessary to fulfill the purposes for which we collected it, or as required by applicable laws and regulations.

Your Rights and Choices

You have the following rights regarding your personal information:

Access and receive a copy of your personal information
Correct or update inaccurate information
Request deletion of your information (subject to legal requirements)
Object to processing of your information for specific purposes
Request restriction of processing your information
Request transfer of your information in a structured format
Withdraw consent at any time (where processing is based on consent)
Lodge a complaint with relevant data protection authorities

To exercise any of these rights, please contact us using the information provided below. We will respond to your request within the timeframe required by applicable law.

Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@fleurbabes.com